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  • I want to give Freakling Bros the highest marks. The customer service was amazing. My friend and I took our 11 year old boys. When we got in the house, our boys freaked out and ran out. A security man came over and talked to the boys. He reassured them this was all in fun and not real. He then told us that if we wanted to finish the house, we didn't need to wait in line again. Our boys were still scared. I suggested if we went in a bigger group, it might be easier on the children. The security guard took the time to go down the line and find an amazing couple to accompany us. The security guard went beyond to make this experience enjoyable for us. The castle vampire was scary fun! Then we went to go check out our pictures. We were not happy with a couple of poses. The photo lady suggested that we retake some of the photos. She said we were paying for the photos and should be happy with them. I can't stress how impressed I was with the customer service. An amazing organization!
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