Most workers seemed friendly but I got the one guy with a bad attitude. He gave me a very hard time about returning an item that was within the guidelines of the return policy. He gave me lots of attitude and I remained polite through the whole experience. When he gave me my money back he literally slapped it into my hands with the coins scattering onto the counter and stormed off. I realize this is probably just his day job while his recording career is taking off (sarcasm), but there is no excuse for the attitude. The return item was around $60 and we would have spent over $400 on road cases that we saw while we were there, but after that experience, I refuse to shop there. Protip for Sam Ash: If you're going to refund someone's money, be friendly about it and keep their business. Heads up to shoppers, most items fall under their 15% restocking fee policy,