I went to this location for lunch and I was with two other people when they brought our food my food was fine but the other lady with me ordered a strawberry and avocado chicken salad. The arugula was soggy on the whole salad. She said she did not want the salad and asked the server to take it back and get something else instead(NOT salad). So all the while we were eating our food she sat there waiting for the waiter to return to order something else. By the time she finally returned to take her order we were bites away from being done. Disappointed because the time it took to get back to her she told the server never mind they are all ready finished with their lunches. The server said okay. When the manager came around he offered to order another salad which she did not want because of the first one. The manager in a joking manner said well I have been so busy sorry I was not there to watch all the food coming out and said the salad had been taken off our bill. I was very disappointed that he approached it that way. Of coarse the salad should not be on our bill she had to send it back because the arugula was no good. He was not doing us a favor be taking it off the bill. Going out to lunch is a treat and not something we get to do all the time. This was a horribly customer service experience and resulted in her not even getting to eat lunch with us. I will not return to this location again.