I didnt have the best experience. I was given the hard sell on the car upgrade/insurance, the car had scratches all over it, and I returned it less than 2 hrs late and was charged for a full day. That being said, I called management to report my concerns and I felt that they took them seriously. They credited me for the extra day and indicated that they would try to fix the problem for the future. I was impressed with the follow up customer service.