My husband and I just stayed five nights at this KOA Campground and we really enjoyed it. We found the staff to be extremely friendly and helpful. We booked our space over the phone with Madelyn, who was very generous with her time. She never made me feel rushed or like an inconvenience. She even checked with the main hotel at Sam's Town and found we had free comped rooms available to us and applied them to our site making our stay almost free! When we arrived, there was a slight bit of confusion with our reservations and Katrina, the person helping us, was having just a little difficulty with the computer program and our reservations as she had only just recently been hired, but she immediately called Madelyn at HOME to make sure everything got worked out...which it did, then hand walked our receipt to our site to make sure we got it. The grounds were clean and well maintained and the maintenance crew was always very friendly. There were two enclosed dog runs and multiple grassy areas for our dog. The campground was surprisingly quiet even though the spaces are close. The showers and bathrooms were clean and well maintained. We did not use the pool or jacuzzi while we were there, but we did walk through the area and they appeared clean and well maintained as well. The KOA is a very short walk to Sam's Town Casino and a short drive to downtown, the strip, and the Premium Outlet Mall North. There is also a Walmart directly across the street if you need to grab a forgotten item. We really enjoyed our stay here and will definitely be staying here again.