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  • I go to this car wash location often. The location is close to my home. Today I had an appointment to have my Subaru detailed, at 11 a.m. Four hours later no call to let me know car was finished. The cashier called wrong number due to sloppy handwriting on their part. Anyway, I arrive on foot in this 97 degree weather, only to see car needed this or that to be cleaned or wiped. The job cost me $119 plus another $80 for them to bumper polish roof rack and wax. Don't get me wrong I don't mind paying for it to be done but could they at least do their damn job!!! And get this.....I didn't have them shampoo my seats, that's how clean my car is! The manager, Arturo seemed dumb founded as I reamed him a new one. Roberto on the other hand was nervous and wanting to make up for my inconvenience and frustration. But, he's just an employee....what can he do? Give me my money back? Yea, that would be great but that ain't gonna happen! He did give me a free ultimate car wash receipt. I called corporate with my complaint, Meghan seemed genuinely concerned. So, let's see what my outcome will be be, if any. Now excuse me, I have to put back all my floor mats back.
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