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  • It's been a a year and a half since I've been to Capriotti's. It used to be one of my favorite - albeit expensive - sandwich shops. I always get the Capistrami with extra cole slaw and today was no exception. But the changes weren't just with the food. The young man and young woman employees were ambivalent and a even a bit rude. It was 11am so well before the rush hour and there was only one other customer. The young man took my order with not even a smile, barely whispered the cost which I had to ask him to repeat, which he did with a roll of his eyes. He didn't hand me my receipt, just walked away. The young woman who cooked and made the sandwich was fast - and that's really the only good thing about my visit - it didn't take very long. She called out my order and when I picked it up I smiled and said thanks, and she looked back at me blankly. It was just weird, I don't understand how customer service businesses can survive with such a lack of basic courtesy. Oh well, as long as the food's great...right? Not! Now keep in mind, for a few years I've ordered the Capistrami almost every time (once in a while I'll get the Bobbi) so I know what it's supposed to look and taste like. But it seems like the "family recipe" that never changes...has changed...and not for the better. What little corned beef was on the sandwich was gristly and chewy. I asked for extra cole slaw as I always do, and she really put on extra cole slaw...but she put it in place of the normal amount of meat. There was a small pile in the middle of the bun, seriously with absolutely no meat at the ends. I had to open it, dig around and spread the small portion of corned beef around. So really, I had a cole slaw sandwich with a little corned beef. Definitely not worth $9. So very disappointed. Worst sandwich and service I've ever had at Capriotti's. And if this was my first time here, I would rank them below Subway. Next time I'll go back to WhichWich, they have virtually the same sandwich, for the same price, and it's 10 times better...oh, and the WhichWich employees are actually happy to see you and glad you came in.
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