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  • I stay at Best Western Plus hotels on a regular basis. Usually it's a good experience but not this time. We checked in the day before and requested a quiet room. Upon arrival we were placed in what they later referred to as "one of the two worst rooms". It was in the basement and there was no view as the window was covered over half way up with a pile of construction gravel. I could still live with that and the normal hotel noise but the off balance washing machines by our room woke us at 7:00am and after coming back for a nap we were woke again by the maids having very loud conversations and laughing outside our door. Our room was directly across from laundry facilities and the staff break room. Daniel was terrific, took notes for the manager and added a request for her to call me. I tried to call her for three days with each time being told she wasn't in but was expected. On the fourth day I called and was told she was in and placed on hold. I was then told she was unavailable and I left my number AGAIN. Still no response after 5 days since my first attempt.
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