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  • If I could give this "company" no stars, that's what I would do. First of all when the supposed technician came to diagnose the problem, he walked in, stood in front of my refrigerator, opened it, and told me that he knew exactly what was wrong, some sensor, and charged me $75, that's it, he didn't look at anything else, the session lasted maybe about 10min. Unfortunately the Samsung company(by the way, do not buy Samsung Refrigerators, they are the worst) only does contracts with 2 companies to fix their refrigerators, and this is one of them, not that the other one is any better, so I bit the bullet and went with it. The repair was going to cost me $318, fine, so they're supposed to come between 10 and 2, fine, but 2 comes and I've gotten no call from anybody, so I called them, they hanged up on me twice, twice. Finally I get someone on the phone and all they can say is sorry, not good enough, this people have no regard for other people's time. I truly believe that because they get the Samsung contracts, they take advantage, what can you do? One of them has to come fix it, nobody else will, so you have to go to them, so they don't have to try to give any semblance of customer service.
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