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| - The top fabric shelf full of fabric bolts FELL on my sister while shopping here!!! Staff here are NOT concerned for your safety!!! You would think that safety would be a top priority since 60% of the customer demographic consists of the elderly. You will NOT find customer appreciation here!!! I have been a loyal customer after learning this is a family owned business. It's one thing that I strongly support over the big box stores. After today's visit, I will no longer shop here. My sister was looking over fabric and after pulling one bolt off the top shelf, the entire shelf full of fabric bolts fell over my sisters head and shoulders. Please keep in mind, my sister already has bad back problems and this just added more strain. We picked up the fabric and removed the shelf to prevent it from falling on another shopper. After picking up the fabric and shelf pegs off the floor, I noticed the shelf was poorly built and it tilted to one side, making it wobble. So needless to say, it was not safe for anyone to pull fabric from. Thankfully, a concerned shopper told staff that a fabric shelf broke and fell on my sister. While my sister was walking away from the broken shelf, an employee named Bonnie walked over to us apologizing for what just occurred. Bonnie spoke discreetly telling my sister that when we check out, to mention her name and that she authorized 20% off the total purchase. And because my sister is too nice, she told the employee that she's ok and expressed appreciation for the extra 20% discount. My sister found 3 cuts of fabrics my that was luckily already on sale for 20% off. We finally decided to check out and mentioned to the (the owners granddaughter) cashier what had happened and she extended her apologies about the broken shelf. And to add frustration to everything else...When we were telling our cashier about the shelf falling on my sister, the owner Bill (just so happened to be walking by) heard us talking about the broken shelf falling on my sister and Bill just walked away laughing!!! What the hell!?! I was in total shock when this happened!!! I could not believe that the owner himself, found that a broken shelf falling on his customers was comical! Anyways, The cashier was confused on how to run the additional discount so we waited for her to ask the appropriate staff to confirm. We saw Bonnie walking by and asked for her to confirm with our cashier. Bonnie's response was "I can only give you 20% off on items that are NOT already on sale". Bonnie completely back peddled on what she offered to my sister! When I told her that wasn't what she said earlier, Bonnie just ignored me. What company does that!?! Why would staff offer a discount and then lie about it!?! Well, after spending thousands of dollars here...I feel that it's time to take my business to a company that has my safety in mind and also appreciates their customers by not lying. I am so disappointed of this company!!! Do not bring your loved ones to this death trap!!! Honesty is not a virtue here!!!
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