| rev:text
| - (this review was sitting in my drafts from last year, think it was oct or nov of 2014) basically I went to get an ombre done on my blonde hair. All my hair was completely blonde except for I had about an inch of dark brown at my roots. I told the hair stylist I wanted the ombre to be that exact dark brown and leave the bottom part of the ombre as is-BLONDE. now I do not feel the need to name the stylist as his customer service was great..very likeable and made my experience fun while he did my hair, it's just my hair did not come out the way I wanted at all. I had shown him pictures of what I wanted and it was pretty clear and I'm not a stylist but seemed pretty simple to me. My hairs already blonde doesn't seem like it should be so hard putting dark brown at the top of my hair. -_- well when he was done and turned my chair around I was shocked to see that he actually lightened my dark brown roots to light brown..and that was all he did he didn't even create any type of 2 color ombre he simply just lightened my roots that were grown out an inch, and then he DARKENED MY BLONDE HAiR AT THE BOTTOM! ;0 now I will say this- my hair didn't look terrible or anything. It just wasn't even close to what I wanted and was in no way shape or form an ombre! But I am a very nice and passive person and after almost 2 hours of chatting it up with this hair stylist I just couldn't tell him how I wasn't happy with it because I felt bad for him!!! I myself..being a bartender know how it sucks ass when people don't like your work and complain and I just didn't wanna make him feel like his work sucked! He obviously has eyes and I know he knew it wasn't what I asked for and he even said a few times "you sure you like it? I mean if you don't we can fix it?!" And it was already 7:30 (past there closing time) and I had a bday dinner to go to which I was telling him about the entire time so of course I didn't wanna stay there in that chair any longer so I simply said "no its fine. I like it really.." I paid for it and tipped him 46 bucks just because I felt he was so nice :/ went to work the next day (ima bartender) and all my fellow bartenders & the cocktail waitresses noticed my hair and and when I told them that I had asked for an ombre they were seriously in shock. Most of them have ombres and my hair didn't even come close to theirs! When I told them all about my experience and how I felt bad and couldn't tell him I wasn't happy with it, they all told me to just call and speak with a manager or owner there because it was nothing even close to an ombre and it's not right that I paid for it and still don't have the hair color I wanted. So I called right away and left a message with the receptionist and she said I would be receiving a call from the owner. shortly. Well a week went by and I never heard back from anyone so I called and the receptionist said she would have the owner call me right back. Well sure enough she got the owner on the phone and I spoke to her so nice and just explained what had happened and that the hairstylist had great customer service skills, but just didn't do to my hair what I had asked of him, and how I felt bad and paid for the service as well as tipped him $46 bucks. Instead of understanding me and giving me great customer service like her hairstylist at least, she argued with me and told me that that couldnt be true because if I had a problem with my hair I shouldve said so right then and there and not left until he fixed it and the fact that I tipped him even, shows that I was satisfied with it. :0 I had already explained to her that I am just so nice and because her stylist had an amazing personality I just didnt want to offend him and tell him his work sucked, and I definitely didnt want him to be the one to fix it since he couldnt get it right in the first place. According to her she "would have to pay someone else to fix it now" and that wasnt right either. She then said that I could come in and have it fixed but would be charged for the products being used. I told her I didnt feel it was right for me to pay more when I am the one being inconvenienced by all this, not only inconvenienced for possibly having to go down there again and waste more time to have them correct my hair and dye it the way i want, but also becuase it would have to be lightened (because he darkened my hair where he wasnt suppose to) and that causes damage to hair of course, and my hair was already thin and damaged. I told her that I had a problem with all this it just didnt seem right for me to be inconvenienced and have to still pay for the products used when my hair was gonna be damaged further because of him not getting it right the first time. She then insults me by saying that it seems i just dont wanna pay for the service of getting my hair done, and just want it for free. :0 at that point i realized I would never go back to a place that is run by someone so rude like that, that doesnt value each customer.
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