Very nice.
I was planning to buy a new car with a trade in and was worried about the dealer talking me down. I had heard some friends deal with Carmax and they liked it.
So, wifey and I went to Carmax, put our name in line and met with Joni, a sales associate. She set us up with the appraisal and within 45 minutes we had a printed offer with no obligation. It was easy and great. The price was awesome, higher than Blue Book and higher than the dealer. We were able to save about quite a bit of money with Carmax.
While waiting, we also perused the Carmax inventory and they have a great inventory. I will be buying my son's first car from here.
Pro's
a. Straightforward, no haggling
b. Great prices on trade in and cars for sale
c. Nice quality products
d. Kid friendly waiting room.
e. Professional and kind sales associates. They are on flat fee, not on commission. They are there to help you and they do excellent.
Con's
a. Reception / Info Counter is a bit unorganized.
b. Had to put my name on the wait list twice to speak to a sales associate.
c. They put you on a wait list and call you on your cell, so take your phone off vibrate or you have to wait longer.
Thanks Carmax.