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| - Don't stay here. Trust me. It's BAAAAAADDDD.
I've stayed at some pretty sketchy spots. I'm by no means a princess and can handle outdated decor, older bathrooms, even rude customer service reps -- but I can't handle bugs. Nope.
We arrived at our hotel around midnight after a 10 hour car ride. We checked in and headed to our rooms. We set our luggage down and, no exaggeration, noticed we had been greeted by no less than ten (these ones were dead) bugs in the kitchen. My husband checked out the bathroom (where we saw one of those filthy bathtubs other yelpers had mentioned) and the bedroom and, lo and behold, bugs EVERYWHERE.
I assumed they were bed bugs. I had remembered a yelp review I read about this place weeks before where a person stated that they found bugs in their room but when they told the front desk about it, the person working stated that the hotel workers would need to 'verify' that -- and that if the hotel workers don't find bugs there to back up this reviewer's claim, then there was nothing she (the service rep) could do for this person.
So, I had my husband grab the clear bag in the trash can and bag one of those nasty pests up. I had a feeling the person at the front desk was going to pull the same on me. I was right.
As SOON as I mentioned there being bugs in my room, the manager told me just what a manager had told that previous Yelper -- that she would need someone from her staff to verify there are bugs in the room. I told her I was a step ahead of her and showed her the one my husband put in the bag. One would think that at this point, any decent customer service rep would be apologetic even a little bit -- but instead of doing ANYTHING to try to fix the situation, she once again said that she needed a staff member to verify that there were bugs in our assigned room. I asked her if she was implying that, after driving 10 hours and eager to get both myself and my young kids to bed, I brought dead bugs with me to plant there so that I could then deal with the hassle of finding another hotel in the middle of the night. She didn't answer. Oh, she kept condescendingly saying, 'those aren't bed bugs' under her breath -- so I asked her what she thought they were. Her reply? 'They look like baby cockroaches to me...' -- Well, then! By all means, take my money so I can vacation at this dump!
I asked for an immediate refund. She said she couldn't give me one unless someone else rented our room in our spot. I was FLOORED. I was so rattled and disgusted that I told her to keep my damn first night's payment -- for now -- and that I would deal with it after our trip very publicly. Only then was she miraculously able to issue my refund (likely because other people entered the lobby and I was speaking loud enough for them to hear). She told me the $125 deposit that was taken out when I checked in had been cancelled and that I would need to wait for my bank to release funds. Fine. I just wanted out of that hellhole.
We decided to go to Circus Circus (I told you I wasn't a demanding princess) and were very satisfied with the place. Got some sleep and checked on my bank balance the next morning only to realize that the $125 deposit Alexis Park took out when we checked in was actually for $338!!!! How does this happen? Is this some scam they run on people? Where did that number even come from? I'll never know, as the customer service rep I contacted by the phone 'didn't know' herself.
My lesson in all of this -- listen to the majority of yelpers. The *only* reason we even booked rooms here was because my daughter was going to participate at a dance convention and competition at this place. But never again will I stay at a place with this many bad reviews. Also, we had many dance friends who made the trip to Vegas as well. Some also stayed at Alexis Park Resort -- both friends had bugs in their rooms (the manager told them they were bugs who can't be avoided in areas with high temperatures lol) and one had a broken cabinet with nails sticking out of it. Classy.
My husband doesn't refer to this place as 'Alexis Park Resort' -- he now calls it 'The Last Resort' -- because it really should be. For anyone.
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