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| - All I can say is WOW. What an atrocious experience I experienced last night. I flew in from NY and I was there with my brother, his girlfriend, and my boyfriend and we came to enjoy some tacos & beer for Taco Tuesday. We had ordered our tacos and my boyfriend wanted to try the beer sampler my brother had recommended to try. So minutes later we got our guac and tacos and beer sampler.
I wish we COULD have enjoyed it but.. MINUTES later.. our beer sampler had been SNATCHED from our table from the manager (Chuy Ramos) without us even knowing why. Just gone- disappeared right off of our table. I thought he was going to come back and explain himself--- but NOPE. HE didn't. So in awe that ANYONE in the restaurant business would do that, I called my waitress. First of all, vegas is HUGE on hospitality and taking ANYTHING off anyone's table without first explaining WHY is a NO NO. You just DON'T do that. So back to my story, I spoke to the waitress to call him over because I wanted to know first hand why he took our beer sampler away without any explanation of why. He came over, was rude and DEFENSIVE- NOT apologetic at all. He told me that he thought that our table had no intentions of paying for it.. WHAAT?? How does that even make sense. REGARDLESS- I told him it was inappropriate and unprofessional and rude. His response: "I DON'T CARE, I DON'T CARE, I DON'T CARE. HAVE A GOODNIGHT!" .. I WISH I was joking. Management or the owner should know that this is the kind of manager that is running this restaurant. Needless to say, I won't be returning and neither will anyone of my family members. That is definitely not the Vegas hospitality I was accustomed to. I'm from Vegas, grew up here, went to UNLV here.. and I have never experienced such rudeness. He should have been apologetic and brought back our beer sampler.. but nope he did not. Just watched us until we finished our food and we left.
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