Let me start out by saying that I travel frequently, worldwide. I stayed here at the Holiday Inn in Monroe and to say that my experience was absolutely horrible is an understatement. The room was dirty, but I could look past that. What was the cherry topper was the customer service. On the day of checkout I was feeling sick and called down to the front desk about 20 minutes before checkout and asked if I could postpone by an hour and from the moment she answered the phone she was very brash and rude and when I proceeded to ask she said no and I asked why and she said that they were booked which wasn't true at all as I inquired further. She told me that she would give me 10 minutes extra. Then housekeeping proceeded to knock on my door in 5 minute intervals prior to my checkout time and since I was sick and didn't want to deal with it, I left about 5 minutes after checkout and had to sit in my car for 30 minutes before I could even leave due to feeling ill and being forcefully kicked out. My guess is that she was buddies with housekeeping and didn't want them to have to wait on me, hence why they were banging down my door practically. I'll definitely NEVER return.