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| - I went into Body Heat Tanning in mid January to prepare for my cruise on February 2. I explained to the employee that I only wanted to get tan for my cruise, and that I would not need to tan after my cruise. She told me that for one month of tanning it would be $36. I happily purchased the package, and she had me sign an electronic tablet for what she said was "liability release from harm for using the machines" I though nothing of it and signed. My last tanning session was January 30. Well on February 4 I was charged $38.37. I did not notice on my checking account because I was on the cruise. Then on March 2 I was charged another $38.37. I noticed this time. I immediately tried to call, and got no answer. A few days later I called again and was told that what I signed was a month-to-month contract. I explained that I was never told that I was entering into a contract and I asked for a refund. They explained that they could not process a refund, and they would pass my information on to the corporate billing department. a week went by, no call back. I called again and was told that Melissa in billing was not available and she would call me tomorrow. Then I had sinus surgery and was out of it for about a week. I called again on Mar 25 and spoke with Cheyenne. She apologized and promised that Melissa would call me the next day, because Melissa is "the only person in our company that can process refunds". No call the next day. I called and left a voicemail. No call back. I called again today and actually spoke with Melissa, who informed me that she cannot process refunds, which is a contradiction to what Cheyenne told me, but Cheyenne never passed on my information to Melissa, so I guess I shouldn't believe anything she says anyway. Melissa explains to me that "many companies are now using digital signature pads and it is your responsibility to ask for a copy." Granted, I should have asked for a copy of what I was signing. My bad. So now I am waiting to hear back from Melissa who is waiting to hear back from Corporate (if she even sent my info to them) about my refund for $76.74. I will never go back to Body Heat, nor will I ever recommend anyone to them.
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