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  • I don't even want to give any stars for this place. I was so excited along with my friend to finally have a west side place for ramen in Phoenix. The anticipation was built up by the reviews covered by the new articles, we couldn't wait. We had just came back from California an had AMAZING ramen at Shin- Shen-Gumi. The place was fast and efficient and the atmosphere was great. It left me craving more ramen. Anyways we went here on opening day a couple hours after they opened and arrived around 1:30 pm. There was a guy in a suit who said hello And didn't open the door for us, I'm assuming he was the investor of this horrible place. Walked in was completely confused as to where to go I wast greeted by a hostess because she wasn't there. I noticed the line and assumed we had to go up and order our food. So again with no direction of ordering and no one who looked like they worked there to ask questions of new incoming customers I asked the woman in front of me if this is the line to order. She said " I'm assuming so, but I'm waiting to order ramen but the girl said we can't order right now because they don't know if they have ramen" as soon as she finished that last word a woman came up to her and said " did you say they aren't serving ramen anymore ?!" And the woman said " That's what that girl said" well here I am still confused looking for guidance that woman turned out to be the hostess asking a customer if they ran out of ramen!! Even the hostess had no clue what was going on in the kitchen along with the cashier!! So walked up to the cashier asked her if they are serving ramen and she said " no they ran out, and they have limited food with the Pat & Waldo side of the kitchen" seriously , it is opening day in the middle of the city of down town Phoenix during the busiest weekend down town with the college football championships and you promoted it for so long and built so much hype! Who runs out of ramen and broth , that is your main specialty!! My friend and I were so disappointed we walked out still confused and went to eat right next door at Thai Basil were I got to eat chicken curry ramen. As we sat there we kept seeing people walk in so upset that they closed the kitchen down and turned people away. So guess who got more business Thai Basil! Now I have read that they shut down and put a flyer on the door because the supposedly brand new kitchen equipment had problems from opening day and they won't open up till the following week to come. So much for a million dollar investment. Oh and don't let me forget they serve you with plastic bowls! You can have star for the red themed decor even though you don't have a sign on the outside naming your restaurant so people can find you
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