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  • Soooo....I came across this place on Yelp and saw that it had 4 out of 5 stars. I tried to click on the link to bring up the written reviews, but for some reason I was unable to get the app to respond. This was unfortunate because we probably would have gone elsewhere for breakfast had I been able to read the negative comments beforehand. However, we experienced Essence for ourselves, expecting the quality and service that we have enjoyed at other establishments that are rated so highly. Sadly, we were disappointed, and now that we are able to read the customer reviews, we can testify that the multiple reports of poor customer service and undercooked food are honestly written. The woman who took our order at the register was not friendly. She did not greet us with a smile. She seemed annoyed and asked "What can I get for you?", then rudely interrupted me several times while I was trying to order. When she handed me the receipt to sign, there was no place to add a tip, and when I asked about it she responded in a scolding manner, "You would have had to tell me before I ran the card." I'm used to being able to add a tip to the receipt, or being asked if I would like to add one if it needs to be run through with the purchase. We waited about 40 minutes for the food to arrive, and my "scrambled" egg was like an omelet that was lightly cooked on the outside and literally runny inside. I asked if I could have it cooked more thoroughly. 10 minutes later my plate was returned with a replacement egg that was not cooked any more than the original. Once more I sent it back to be cooked, and this time it was returned to me burnt on the outside and barely done inside. At this point, I gave up. The french toast and syrup that came with it was cold. The milk that was poured over the granola was warm. The prices were high and the "service" was not anywhere near my definition of service. We were unimpressed and won't be back.
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