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| - What I really would like to enter is zero stars. Nick Mayer/Camelback Kia has been the bane of my existence. One of the worst decisions I've ever made was to purchase a vehicle there. It all started two years ago when I went in with private financing to purchase a 2012 Kia Forte SX. We agreed on a price - then they tried to tack on extra tinting costs (which I was going to have done privately, they tinted the windows anyhow which had to then be removed) and a paint sealant cost. I made the finance manager initial the contract stating I would not be charged for those things. With private financing they were not to run a credit check, since I was preapproved. They were instead supposed to run an OFAC check. Guess which one they did? Ran the credit check. I called incessantly to have someone remove the credit pull. One manager cursed me out on the phone stating that I was a moron if I thought they would let me leave the lot with a brand new car without a credit check. It took THREE months for the finance manager to get a letter sent to the credit bureaus admitting their faulty pull of my credit.
Then the saga of service began. They are severely inconsistent in the level of service they provide. Sometimes its impeccable. Others its terrifying. This last oil change and 50,000 mile service will be my very last visit to the dealership. It took 30 minutes for someone to speak to me in the service drive at 7am. I told them I needed an oil change, my tire pressure light was on relating to the rear passenger side tire. As well as there was a severe squeal coming from the passenger side rear tire. I suggested they look at the brakes and the shims to see what was making the noise. I utilized the dealership's shuttle to be dropped off at work. I advised the service manager, the shuttle driver and the receptionist that I needed to be picked up from work precisely at 4pm as I had a prior engagement I could not miss. They assured me up and down that they would be there at 4pm (prior experience with this shuttle service was they are never on time). I was dropped off at work 5 minutes shy of 8am.
They had my car all day. I received no communication throughout the day on my car. Not a single status update. I went down stairs at 3:50pm to be on time for the shuttle driver. 4:10 rolls around, 4:20, 4:30, no shuttle. Finally at 4:30 I called the dealership. They had forgotten about me and the driver was already out and couldn't pick me up. They sent a special tech to pick me up, who didn't arrive until a moment shy of 5pm. By now, I was going to miss my engagement as I live in the East Valley and would now face mounds of traffic to get back. We arrived back at the dealership at 5:15. The service manager greeted me with no apologies. Told me they changed the oil, fixed the leaky tire but that there was nothing wrong with my brakes at all. He was very rude and condescending. Saying I as a female should get into the car with him and another male technician to go for a drive so they could hear the noise. To make sure I wasn't hearing noises from other vehicles. I told them absolutely under no circumstances was I going to get into a vehicle with two men I didn't know and go for a drive. Not only that - but they had my vehicle all day, did they not drive it or check the brakes like I asked? I left the dealership after paying $98 for an oil change and for them to pour a $5 fuel additive in my tank. Never again will I set foot in that place. I'm taking my car to ADS in Chandler instead.
After all that - they still call every week to ask if I want to trade in my two year old car. I've asked them each time they call to remove me from their call list as I won't be selling the car.
Word to the wise - don't ever by a car at Nick Mayer/Camelback Kia or get it serviced there.
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