Updated on 3/17/17 after speaking to the owner.
So, after I left an updated review this morning, the owner of the salon called me personally to apologize for all of the frequent cancellations and to let me know that she understood my concerns and that she was working on a resolution to the issue. I really appreciate her reaching out to a customer because as any smart business owner knows - if you have unhappy customers and you don't address their concerns you'll be out of business soon. As I told her on the phone, it's not the quality of the services it's the inconvenience of having to reschedule when my schedule is already tight. I'm satisfied with her attention to my concerns. I plan to continue my membership.
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I'm downgrading my review. Since I've signed up for membership (I pay a monthly fee) I have had at least 4 to 5 phone calls from them either to cancel my appointment because somebody called off or they made a mistake in scheduling or someone is sick etc. This is a huge inconvenience for me. The reason why I signed up for a monthly membership is for convenience and the reason why I signed up at this particular business is because they have everything I want in one spot (facials and massages). Seriously considering canceling my membership.