Super unimpressed with my last visit to Cozy. I booked two shellac manicures as a birthday present for a friend. When we arrived, they seated us at the bar and said that they could start working on one of us and the other would be done soon. I let my friend go first and then proceeded to WAIT FOR TWENTY MINUTES without an explanation from them. When they finally started on my nails they did a rush job on the shellac (and subsequently it only lasted one week). When I politely complained at the cash, they refused to give me a discount or apologize saying "It shouldn't have to come out of the girl's pay." No it shouldn't, shotty service is something the management should cover. They gave me a card to come back for a toe polish change ($12 value) but I don't really have a desire to go back there.