Recently I went into the shop to buy a replacement glass piece for my E-Rig. Within 10 minutes of getting it, I went to take it out of its bag and it literally shattered. Broke right along the seam of the e-nail.
I never once took it out of the bag nor was it bubble wrapped like they would when they sell you their glass.
So figuring since it was only 10 minutes ago, and they are pretty reasonable, I went back to see the same guy I checked out with who happens to own part of the store.
He immediately started in with "we checked the glass before giving it to you. There was nothing broken." Insinuating it was on me yet the glass was never wrapped and how could he inspect it? It was already in a bag shipped from the manufacturer. He confirmed their store tapes would prove he did.
Yet when I asked to see these "tapes" in which he could prove he checked the glass, he jumped around doing it, wanted me to wait. Then as a last ditch effort offered me a new piece at half price.
The new e-nail piece had a chip as well! I had them take the e-nails out and inspect it before I left.
Now I'm out a piece and a half in money because you wouldn't take responsibility for your cheap glass. Even if it was shipped to you like that. It's your reputation. I have never brought something back that was broken by my hand and I tried to be reasonable the entire time instead of blowing up about how I felt. I'm just disappointed....
I shop here pretty frequently. Not really for the connivence or for the prices but because these are local guys from my neighborhood and they've always stood by their products.
You've now lost all my future purchases and hopefully people will see this and know you're willing to blame the customer before trying to find a solution. That's bad business.
P.S whether a glass is sold individually or by a 3rd party manufacturer please check your product before selling. You couldn't of seen those cracks from looking through the bag and my second e-nail proved that.... just wow. Lost all my respect.