I really really wanted to love this place. It comes highly recommended by so many people here on yelp plus it is located in a great spot. I liked Dr Ryan right away on our first visit. I was hesitant about her because she is so young but she won me over by the end of our visit. I decided the 30 minute wait must have been just an emergency issue and chalked it off.
Today was my second visit when I brought our other dog in for his shots.
I had requested Dr Ryan because she had been so good the first time. When I had to change our appointment a week out I decided to wait a few days longer just so we could get her. Well, again I was tapping my toes in the exam room. This time for almost an hour. I finally told them I had to leave and the staff offered me Dr Dutton who came in right away and gave the shots.
Most places, would give you a break on the visit fee or write it off after making you wait almost an hour. Not them. Full price. The fact that people work hard to get to their appointments on time seems to escape some establishments. Blue Cross is apparently one of them. Only one person stuck their head in to say she was running late. Other than that I could have been running a prostitution ring out of that room and no one would have noticed.
Sorry Blue Cross...burn me once shame on you...burn me twice and shame on me. I won't be returning. You have nice vets but there are lots of good vets in the valley that will actually value my time and business.