the cashier yan lee was a great young man, but i am utterly disgusted with this establish. i purchased a dozen and a half donuts, to take to work for some customers. to myself embarrassment, a customer found a live mealworm in her donut. after tossing the few remaining donuts, i was trying to comfort the customer & had a coworker call the store to speak to the manager/owner (not sure) rose. rose called back requesting all the donuts & showed no empathy. yes, i received a refund. working in customer service, i feel more could have been done. there was no attempt to even try to keep me as a customer. i won't be returning to that bakery, not even for a drink.