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  • Been a client previously but left due to cleanliness issues and terrible service. Heard they moved and improved things so we went back to give it another shot as they're really close to us. Though facility looks better service is just as as bad. We enrolled for 2x weekly for a month and faced the issues again. Should you miss a class you can kiss it goodbye-their makes ups are a joke - to get the credit you've got have a doctors note (don't know about you but I don't always take a kid to see a doctor if they feel under the weather) I went in to see about using makes up but guess what - you can't use make ups unless you pay for the next month too. Oh and they charge 25% of the class fee for make ups too. That's just ridiculous- we should be able to use the classes we paid for before we pay again. I'd understand if their classes were packed and they can't fit the kid in - that's just not the case. They are more concerned about the membership fee than customer experience. Anyway, after considering these issues a 10 minute ride to another swimming school seems worth it to me.
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