Visited the store on a few occasions. I will agree with some of the other reviews in that the service is really sub-par here. It's obvious the focus here is on selling the shoe and I get that, but I also think you should know what you're selling. I went in recently to try on some white converse and I had to explain to the guy that since Converse are always a larger fit, I would need a half size down. They also had only one pair in my size and there were scuff marks on them. They did give me 10% off in the end. I also ordered a pair of shoes online a few weeks back. I was told I would receive the shoes by Wednesday and when I hadn't received them, I emailed them and was told that the shoes hadn't arrived in store yet. I will say that the individual communicating with me via email was very helpful BUT I had to do all the asking and follow-up. After almost a week, I told them I would pick up the shoes in store. I waited almost 45 minutes in store because no-one knew where my shoes were and to top things, the Manager was very unenthusiastic towards my situation. As far as shoe selection goes, I would say that it's somewhere in the middle here.