A group of 5 of us made appointments for a Friday afternoon (made 2 months in advance), as we were in town for a wedding. We walked in, told them we had an appointment, and they told 3 of us to sit down and wait, as there were only 2 employees free to start pedicures. How odd, considering the sign at the register says they work "by appointment only." About 5 minutes after we walked in, another woman found herself in the same boat: with an appointment and nobody free to do her nails.
They got us all going eventually, but unfortunately it wasn't really worth the wait. I've had far better manicures. I already had hangnails two days later, and the gel polish started peeling from the edges within 2 days as well. Maybe I'm spoiled by manicurists in Beverly Hills. Who knows. But I would definitely look elsewhere in the Madison area. About their only saving grace were the free cookies and drinks, which was a nice touch (and possibly necessary to entertain the masses whose appointments are never seemingly honored).