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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Came here to get out of the heat, sit in some A/C and have a burger. My husband and I ordered burgers and appetizers. They have a great happy hour at 3pm for 1/2 price appetizers...cool deal! So, our burgers come and my mushroom swiss burger doesn't look right. I kinda poke at it..no mushrooms..and a weird gravy on it. I let an employee know and he immediately took the plate away. Jaime, the manager, came by and profusely apologized and said, "That was NOT what you ordered. I'm really sorry about that." He said they were making my burger again and he said he was going to give it to me on the house! I never expected that! My burger came and it was perfect. I really like Applebees...their service is quick, their staff is friendly, and I can sit and watch some sports and relax. Thank you Jaime! This shows that there are restaurant managers who do care about customer service and customer experience :)
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