I spoke with three different people at this company. Not only do that not have a single point of contact when arrange for you to meet their "matchmaker" it has a very call center feel to the way they approach the conversation. I was asked to go into their office to meet with a matchmaker professional for the initial screen but when I asked for more information I was told that she couldn't quote me over the phone because of the variety of packages available based on my needs. So basically a super protective sales pitch... Similar to the "free" passes at a gym you need to go in and spend hours int heir facility while they try to convince you to sign up.
When I explained that I had already spoken with several other matchmakers in the city that were to expensive (Most coming in at about $4000 for 4 months or 10 matches) her response was well we have a variety of options available for people on low budgets. I explained I wasn't willing to spend nearly 4 hours (in transit and consultation) to go to their office which isn't very conveniently located if it was going to be super expensive and would prefer to discuss my needs and pricing over the phone.
What I got was, "You are obviously not open minded enough to meet our clients so I don;t think you should bother coming in".
This company is so highly focused on the sales pitch and getting people to come in and sign up that they don;t put their potential clients first and are rude if you aren't interested in coming in to listen to more of a sales pitch.
I would avoid these guys and find real professionals or just keep on with online dating since at least you don't have to deal with an aggressive sales tactic.