| rev:text
| - The sales guys, Wayne and Rob, were both really friendly, very easy to talk to. I was a little disappointed with the over all experience though as there were two vehicles, exactly the same 2011 GMC Terrains, same equipment, both within $500 of each other. When I came in to finish the paperwork, one had been dropped to $17,998, from $22,500. So I chose that one instead, as they remained firm on the price of my original choice $22,998. I was told that the mark down was a mistake, but they would honor it. The very next day the price of my original choice went down to $17,998 as well. Which I found out when I had to drive back down to sign additional paperwork, Certified certificate (?) the very next day. Frustrating, but I get it, but if they would have been more flexible on the price of my original choice, I would have paid more than $17,998 and taken it, since it had less miles. By the way, my original choice is still sitting on the lot, even at $17,998.
When I went to take it on my very first trip, my dad checked the oil for me, and we were both puzzled over the fact that there didn't seem to be any oil in the car. So I took it to a shop that was close to where I was purchasing gas, because although I am NOT a mechanic I do know that engines are supposed to have oil, the mechanic at that shop was super friendly and confirmed that the engine was about a quart low. I watched him pout another quart of oil into the CERTIFIED VEHICLE that I had had for just over ONE WEEK!
Then the coup de grace, I went to the DMV on Monday, 2/10/14, (my only day off this week), and spent 4.5 hours waiting (I get it, that's NOT AutoNations fault :-), when my number was up I sat down at the window, started to go over the paperwork, and was informed that the smog had expired the WEEK BEFORE! She told me there was nothing that she could do, and told me that I would have to come back the next day. On the way home I called Wayne and told him what had happened, explaining the situation in full as my temp registration was expiring on the 11th, he was great, told me to bring the car back down anytime and they would smog it for me and go to the DMV for me. GREAT!! Great customer service and service recovery. I took the car to my parents, as I can't just take time off to spend at the dealer or DMV. I called the next morning, yesterday as it happens, and spoke to Steven, who said that I would have to wait for Rob to get in at Noon because he wasn't aware of what they had worked out (good thing I didn't take the day off). So my parents took the car in after noon and they smogged it, but then said that they would not be able to go to the DMV in time and that we would have to go BACK TO THE DMV. My dad didn't want to let the temp expire so he spent the rest of his day at the DMV. It's bad enough that I had to ask them to go down and get it smogged, but then for him to have to spend his day at the DMV was ridiculous! He's retired but his time, anyones time, is more valuable than that, in light that it was a simple mistake that could have been caught and rectified prior to me driving off any one of the times that I was down there.
So, while I have recommended the Terrain, it's great (now that it has oil), I would hesitate to recommend AutoNation. You're people are great, but you're processes, quite frankly, suck.
Thank you for your time!
Gabi
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