I went through the drive through on 6-11-15 at 5:57 pm. This store is out of my way on a normal day. I ordered a kids cheeseburger(ketchup only) happy meal and some other items. My mistake for not checking the bag and box for the correct item.
We get home start handed out food and my son opens his Happy Meal and there is no cheeseburger, all other things are in the box. So I proceed to call the store and ask for a manager. She tells me that she is sorry that the cheeseburger didn't get into the box(mean while I have a 3 year old in tears.) She said it was sitting still in the window as no on realized it didn't get into the box. She gave me two options: 1. Come back and get the food. 2. She could refund the money if she had my physical card in her hand. Neither of which worked because it was out of my way. She said she would put it on the books that I wanted a refund and when I got a chance to come back to the store, speak to a manager in duty and they would help me out.
Today I was in that area and I decided to stop. Asked to speak to the manager, took several minutes for some one to find her. Her name was Rosaria, I told her my dilemma and what was said on 6-11-15. She proceeded to tell me that the only way I was able to get my money back was if I returned the food to them, she could give me another happy meal if I liked. I declined as it was after lunch and my son didn't want one anymore. So I asked her to check the office and see what the other manager wrote. She said there is no way I can refund the money without food being returned.
So I turned around and told my son lets go. He's in tears again because the lady was mean and we left.
I will NEVER return to that specific McDonald's. That may have been the breaking point for all McDonald's.