| rev:text
| - NO STARS: Read this Review before hiring CNN! The company is a complete disaster. As a business owner, I am embarrassed for this garbage company. It needs to conduct some serious restructuring and self evaluation. I would be very critical of positive reviews, including the one from Jen K (suspect to say the least).
About three-four weeks ago (yes 3-4 weeks), our A/C unit went down. My home warranty company contracted CNN to send a "technician" out to diagnose the problem. CNN's "technician" did not possess the skill to properly diagnosis or repair the issue(s) so he had to "send someone else out that could fix it." His lack of experience/skill was further shown by the fact he left the side panel to the A/C unit, which he had removed, on the ground and lost the screws. I have small children and did not appreciate their exposure to the motor and wiring (live or not). Before leaving, the "technician" indicated he would immediately call the office to contact me to make another appointment.
After not hearing from the office that day or the next, I called CNN's office to schedule the service time. The office (Lisa) had no idea who I was or that a technician had even come out to my property. I actually had to describe the personal appearance of the technician so Lisa could contact him for information. I was told they would get to the bottom of it and immediately call me back. Two days later, I had not heard from Lisa so I called again. Again, she had no idea who I was or the problem with my A/C unit.
Another day or two went by and finally a new technician was scheduled to fix the unit. He was scheduled for the late afternoon but did not arrive until about 7:30pm (Foolishly, I wasted my own time waiting for CNN to arrive on time). He stated he ordered the new parts for the A/C unit and would have his office schedule to install the parts. After not hearing from CNN, I again called to schedule an appointment. Lisa gave us a 1-4:00 time block for the appointment. Surprise, surprise, CNN never showed!
The next day (Day 31 after the initial claim was made), no call from CNN. I left two messages, still no call from CNN. I then contacted the warranty company and demanded that they get CNN on the phone. Lisa had no explanation for the missed appointment and admitted it did not order the parts. She told the warranty company she would order the parts and call to schedule a service time.
(Day 33) Guess what's coming, you are correct, CNN never called. We call the warranty company again who indicated the owner was not yet in the office (it was 10:30am) but CNN promised to call within the hour. 4 hours later and still no call. The warranty company is "investigating" but now we are forced to start the process all over again with another A/C contractor.
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