I have personally met the owner, and I was so impressed by how much knowledge and passion he had in the feild. He truly cares about all patients. The customer service rep, Laura is so bubbly and always with a smile. She is so refreshing to see... she is better than cold water on a hot day!! Janelle who helps with nebulizers is always there to either help or find the right person to help. Liz customer service to the community is outstanding. Keep up the great work!