Over the years of going to Zipps, I was under the assumption that they had it down when it came to burgers. Now I totally get that they are a bar and grill. But after my experience that the Frank Lloyd Wright restaurant today I might rethink going back. I got there at about lunch time and they were not that busy at all. Now I know why. And my wife and I have been going to Zipps for years! It took the wait staff 5 mins. to take my drink. Another 10 to bring it back and take my Appetizer order. 15 mins to get it. Which by the way the chicken wraps are always good. But that is where it stopped. The waitress got my order wrong. She got the burger right but I did not ask for half and half and then tried to convince me I had. She took it back and then brought me back this HUGE pile of fries after taking the onion rings out. Then every french fry was cold. I am not talking luke warm, cold. And from the people who I thought made the best burgers in town!! These 2 hockey pucks they called hamburgers came out that were just worn out dry and over cooked a TON! And the bun it came on must have been sitting on the grill for an hour. It tasted way to crispy and stale. I am not sure at all, I would go back nor would I recommend it to any of my family or friends who come to town. Just another chain of restaurants who expand and then just start screwing up the food and do not care any more...............