Trust is important, especially when it comes to our pets. I would recommend you do not take your pet here or trust them with their health and wellbeing. Luckily nothing befell my pet, but if they don't get the little, easy details correct how could I possibly expect something like surgery to go well at this location? I highly recommend you search for alternate providers or even Banfields if you like their network and wellness plan. Some locations have much better reviews.