What has happened to AA!?! I have flown them for 30 years and have seen an abysmal service record for the past five years! Stupid me for not leaving them sooner but I was a loyal gold member. The last straw was the terrible service I received from AAdvantage customer service. I needed some info and got a gum chewing bimbo that really must have hated her job!
To heck with American Airlines! I now fly Southwest Airlines. Much nicer people!