First time here and I walked in on a busy Saturday, with out an appointment. I was seated pretty quickly, but then sat there for a while before anyone attended to me. They added dried fruit slices to the water/foot soak. Not sure what that does, but it looked cool. I upgraded my pedicure with a leg mask, which was tingly and cool feeling. They gave me a leg and foot massage, and rubbed hot stones on my legs too. It was a very relaxing experience and felt great, however it took a long time (which I was fine with because I was in no hurry - but other may be). My only complaint is that she didn't scrub all the dead skin off my heels. I went home and did it myself. Overall, very nice experience.