Watch out for bait and switch from this dealership. I had purchased two previous Lexus cars without any problems and the process was as pleasant as a car buying experience can be. Well something changed when I went to purchase my third Lexus from this dealership. After going in and test driving a few cars then reviewing my options, I get a follow up call from the sales guy and told him I was thinking about what I'm going to do. I ended up calling him back a week or two later and they still had the car I wanted. After some negotiating via phone and email we struck a deal but since I was heading out of town I couldn't go in there. No problem he was going to overnight the paperwork. A few hours later as I was getting on plane I get a text saying sorry they sold the car to someone else. I was little shocked since they agreed to sell it to me but it gets better because the manager felt bad and he wanted to make it up to me. The problem is they didn't have the same car with same features but he could get me a similar car for $8000 more. Just be careful when buying a car from Scottsdale Lexus now because something has changed there and doesn't seem for the better!