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  • I've been to Ru San's many times, but lately they've gone down hill. Friday night was the last straw. Ordered two appetizers (Calamari & Tuna Tartare), 1 Rock & Roll (Unagi & Avocado), and three Yakiudons (two spicy and one very stringently requested with no peppers or spices). Calamari comes out. It's delicious. Yakiudon comes out piping hot, but all spicy. One gets sent back to be corrected and comes back lukewarm. It was obviously rinsed off under cold water. Notice I didn't say the tuna tartare appetizer came out. It finally came out 20 minutes after our main course. The entire time, one of my friends sat there picking at cold calamari because we couldn't get a waiter to take his dish back and actually fix it. When the tuna tartare arrives, it's great, but we let our hungry friend eat most of it. The incorrect dish was never fixed, but was removed from the bill. Speaking of the bill, my sushi arrived with it. Seriously, my Rock & Roll came sitting on top of the tray with the check and an ink pen rolling around beside. At a sushi bar, sushi was basically an afterthought. The food was good as always (except for the uncorrected mistakes) and I'm used to the crowds and the noise. The service however has really started leaving something to be desired. It will probably be a long time before I go back and I hope they can fix it. It's not like when RuSan's arrived in Charlotte... there are other (better) places to get sushi now.
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