I didn't have a major repair done (my car got keyed) but, regardless, I think they did a great job. The work was done expediently and I am pleased with the results. It was also a nice treat to see that they detailed the inside of my car. Woot! The process of going through this repair with my insurance was seamless. Lossman got a rental car all set up for me. Scheduled pick ups and such. I would totally recommend Lossman.