Man I love Friday's so this one hurts. Ate here three times during the week. Trip 1: everything was fine until a large party came in. Our server was overwhelmed by trying to hold down all the tables. I blame it on under staffing. Trip 2: happy hour on Weds evening. The server only had 2 tables but struggled to keep up with drinks and getting things out in a timely manner. The restaurant was not busy so I'm not sure what was up. Then a group of locals showed up and we got even less attention. Trip 3: Thanksgiving Day 11 am. Not busy at all but it was a disaster. Forgot our appetizer even though he had us sign up for it. Forgot the soup we ordered. Offered us an order of chips and salsa after the table next to us turned it down. This waiter was completely out of it. Told us he had talked about all his mistakes and that we would receive a discount. Our discount? He took the $2 soup off the bill. Thanks guy! At that point I was done. I can see why this chain is suffering. All the locations in San Diego are almost gone...Vegas is probably next. It's too bad. I really love the food. I wish a manager would contact me and convince me to be the loyal customer I've been for over 25 years.