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  • Very disappointed in this place. We had read good reviews and rushed there when our cat was sick. The first vet took his blood work and said he was in kidney failure and needed to stay there for 3 days and $3600. I told her he coincidentally has his vet appt at 8am (we knew he wasn't well, but got scared, hence the ER appt). She told us the least we could do was 24 hours for $1200 for fluids. When I asked her if we could do subcutaneous fluids at home afterwards, she was very rude because we did not stay the full 3 days. The receptionist was nice but she seemed like she was afraid of the doctor. When we went back to pick him up, they charged us another $700. When we questioned it, they said there was a shift change so we had to pay more. They NEVER told us that before. I was also then informed that I could have kept him for only 12 hours, which would have been perfect, since he had an appt at his vet early morning. We feel that they owe us $405 for the second vet charge that we were not told about. When we picked him up, the vet tech said he would need fluids for the rest of his life. She told us how to do it and that "youtube is your best friend". For $1900 the least they could have done is SHOWED us how to inject him. To top it all off, the paperwork said one amount of fluids needed on one page, but another page said another amount. When I called to confirm which amount he needs, they took 24 hours to respond. Be aware that the fluids they gave me to take home cost over $100. It can be bought at Walgreens for WAY less. Plus the potassium was 5x higher than my vet. I get that they have to operate 24 hours but the deceptive way they go about charging us, is what makes us mad. I later learned about financing they offered. Not once did they tell us that then. So we put it all on our card that now has interest. They were very unprofessional (except the receptionist).
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