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| - On July 8th we ordered a large pan pizza with bar-b-q wings, we frequently order from this location and we normally get great service and fast delivery.
But this time, the pizza crust was RAW! It tasted like it needed a few more minutes and it would have been decent.
I called back and spoke to the manager on duty whose name is Kyle, explained the pizza dough was still raw and he asked if I would like a replacement pizza or a refund, the replacement would take between 30 - 40 minutes, I'm said we will take a refund and thanked him.
Well it's been 10 days and still no refund, I called back and got the manager on duty who copped an attitude and said they don't refund money but will put a credit on my account, I said that was not explained to me when I spoke to Kyle. She was extremely rude and said well if you don't like that you could speak to the owner or the district manager, I said ok what's his name? She says Eddie, I say what's his last name? She slams the phone down and yells to the other employees, what's Eddies last name? And then comes back to the phone and gives it to me. I say can you spell that for me? Then she goes on to say why am I upset over pizza?? I said cause that's not what I was told! I wrote an email and also called the corporate office, hopefully they will speak to this rude woman, your salary depends on it!!!!
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