We have used them a handful of times. Not impressed. They didn't do much to keep the kids entertained. The owner called me to ask me what I wanted to add to the card to tip the baby sitter after we didn't because it's was $25 an hour!! We had done so previously and just forgot to that time and we just thought that was very tacky considering we're paying $20-25 an hour. (Depending if you give them more then 24 hour notice! If not it's $25 an hour.) There was also a bit of a language barrier between us and the sitters! After using them quite a few times and never getting the same sitter we decided to try a new service and couldn't be happier! We will not be using them in the future. I think giving them 2 stars is being VERY nice of me. Way over priced for what you get. Wouldn't recommend them for friend or family. Definitely plenty of better options out there.