My sister-in-law and I visited Le Madeline for dinner around 6:30. There were two people eating and no one in line. It took a good 5 minutes before the lady working behind the counter acknowledged us. She spoke to me first even though my sil was in front of me. She said, "Are you getting a salad?" I told her yes. (No welcome at all). She made my meal, skipping my sil completely and started to ring up my meal even though our order was together and she had not taken my sil's order.
She didn't ask us if we wanted drinks so then we had to buy those separately. We had to bus the table ourselves. The manager(?) came by while we were eating and mentioned they were short-staffed but seriously there was no one there so it couldn't have been too stressful.
After about 15 min my sister-in-law's food had still not arrived when she saw that it was sitting in the pickup window and had to ask for her food. Again, this girl behind the register was doing absolutely nothing.
The food was terrific though! There is so much to like about this place (atmosphere, food, fireplace) but they need to better train their staff or have higher expectations for their employees. From my perspective it seems like a super-easy job (put in an order, ring people up, make a small salad, put precooked quiche on a plate, make a bowl of pre-made soup) but I could be wrong.
I think I will go back and give them another chance but based on other reviews I don't think it was an isolated incident.