Not sure what the details are w/ the two currently 1-star reviews, but I do know they get busy. I haven't had any problems here and the food has been good. The last time I was there was Good Friday and they were slammed. The girl working the register told me that delivery was 90-120 mins and pick up was 45mins. Perhaps they need more delivery drivers for busy peak periods. It was all she could do answer all the calls and non-stop people coming in the store. We just showed up and walked out the door 20mins later w/ pizza. Fresh, hot, and tasty. If delivery seems to be an issue, why not try pick up? Like I said, we've never had a problem with it in the 6+ years we've been ordering from here, and the staff has always been cordial.