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| - I just had the most incredible experience with this company. I had called another firm 2 days ago to fix a dish washer that was not draining at a rental property of mine. I left a message, they never called back. Nice work fools.
So I called E & J today. The woman that answered the phone asked if I had ever done business with them before, "no ma'am." Said the fee to show up & diagnose is $79. Asked how old the dishwasher was. I told her that I actually just bought it about 2-3 years ago, paid $900, said the prior tenant destroyed the house, filled the garbage disposal to the top with food, and I actually just bought a new drain pump & hose for the washer 2 days ago & still not luck. In fact, it made it worse! It started leaking (20,000 leagues under the sea type of leak) and still won't pump water out. So I guess I'm out of my league on this. (Pun intended).
She asked, "did you recently replace the garbage disposal?"
"Yes, I did".
"Did you remember to knock out the water return plug before connecting the hose??"
......silence.
I totally forgot to do that. OF COURSE it won't drain water, it has no where to drain!!!
She also suggested running a cleaner through the system that I can find at a local appliance repair shop and to continue to do so every 6 months to keep it running well.
She said, "I don't want to send someone out there and charge you for something as simple as that. Hope you have a great day!"
THIS is customer service. While I don't need to hire them today, they just bought themselves a customer for life. I feel confident any other company would have smiled in their head, sent a guy out knowing the simple issue, and handed me a $200+ bill for it.
E & J really made my day, and restored some hope for me that people can still be kind and good.
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