For me, the problem with this Hooters is that it doesn't feel like a Hooters. The open set up that allows you to see the casino around you makes for a very different ambiance. While sitting in this Hooters, I had the feeling of sitting in the middle of the casino floor.
The Palms feels like a morgue as is. Attempting a Hooters amidst the dimly lit, mostly empty Palms casino floor that's taken up almost entirely by golden aged cigarette smokers was brave; and not very well thought out.
I had no problems with the service; although I've had a recurring issue with Hooters in Vegas (this one as well as the one on Trop). The chicken always seems very gamey. I've never had this problem at any Hooters in any part of the world; but nearly every time I've been to one of these two Hooters, the odd gamey taste of the chicken overpowers even the strongest of sauces. My girlfriend agreed that they seem to be using the lowest quality chicken imaginable.