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  • I came here last night. My husband, two of our kids and I got Gelatis, but we had the misfortune of being served by the most mechanical, emotionless, robotic employee ever. I attempted to make small talk with her...nothing. My husband and I mused over what flavors to try...no offer for sample tastes. We finally selected our flavors and her service was just as cold and mechanical as if she'd been a robot. Even conspicuously dropping a tip in her tip jar didn't elicit a thank you, or any kind of acknowledgement of appreciation. In fact, I was so turned off by her demeanor that I asked her name as we were leaving, which apparently made her nervous because she immediately got more personable, unfortunately we were walking out the door by that time and I was already turned off by her impersonal service. Jessie, you should always treat your customers like friends, offer a smile and try to be genuine. If you recite a forced and bored greeting as they walk through the door, and don't attempt to interact with them past asking the basic questions about what they want and their total at the register then you've failed. Also, I wasn't sure, but I think our Gelatis were made backwards with a squirt of frozen custard, a layer of Italian Ice and another layer of Italian Ice on top of that one and then a squirt of custard on the top. Shouldn't the Italian Ice layers be separated by a layer of custard so the flavors don't get mixed together?? Oh well... This was an all around disappointing experience.
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