Immediately following my review, I was contacted by a customer service rep. When I emailed her, she forwarded my issue to a "billing lead" who wrote me 3 days later assuring me she had expedited my refund and gave me a non-sensical explanation of why they collect the insurance company's payment responsibility from the patient instead of just the patient's responsibility.
Eight days later, when the refund still hadn't been received, I contacted the billing lead to advise her of the situation. Without receiving a response after five days, I contacted the SimonMed via phone and spoke to a different supervisor. I was advised that the aforementioned billing lead had not actually submitted the refund request until one day after I contacted her the second time; Nine days after she had assured me that she had expedited my refund. Now I'm told I need to wait 3-5 business days after that that date before the refund will be processed.
Do not go to SimonMed Imaging for any reason. Go somewhere else unless you want to pay upfront and spend months trying to get refunded.